Terms and conditions 

Sussex Roof Surveys Ltd. - Terms and Conditions

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2. Services Provided

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-We provide roof inspection and survey services using drones, ladders and scaffolding including:

- High-resolution photography and video

- Roof condition reports

-All inspections are non-invasive and observational in nature.

 

3. Bookings and Cancellations

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- Bookings must be made in advance via our website, phone, or email.

- Payment is due prior to us attending the property 

- A confirmation will be sent upon acceptance.

- You may cancel or reschedule up to 48 hours before the scheduled inspection.

-Cancellations within 48 hours will incur 50% crache of the original booking fee.

- We reserve the right to cancel due to unsafe flying conditions, including weather or airspace restrictions. In such cases, we will reschedule at no extra cost.

 

4. Access and Permissions

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- The customer must ensure safe and legal access to the property and airspace.

- You must have authority to commission a drone inspection on the premises.

- We may require written permission for commercial properties or areas near restricted zones.

 

5. Weather and Flight Safety

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- Drone flights are subject to weather conditions and must comply with UK Civil Aviation Authority (CAA) rules.

- If weather prevents a flight, we will reschedule the appointment.

- Flights may be refused or terminated on site for safety reasons at the operator's discretion.

 

6. Data and Reports

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- Images, video, and reports remain the intellectual property of Sussex Roof Surveys.

- Clients are granted a licence to use the deliverables for personal or business property management purposes only.

- We do not guarantee detection of all defects; our inspections are visual and non-invasive.

 

7. Fees and Payment

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- All prices are stated in GBP and include VAT unless otherwise noted.

- A deposit is required to confirm a booking.

- Full payment is due within 5 working days of invoice unless otherwise agreed.

- Late payments may incur interest or administration fees.

 

8. Liability

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- We are insured for public liability and drone operations under UK law.

- We accept no liability for indirect, incidental, or consequential damages.

- We are not responsible for structural issues, defects, or deterioration discovered after the inspection.

 

9. Insurance and Compliance

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- All drone operations are carried out by licensed and insured pilots in accordance with CAA regulations.

- We hold necessary commercial drone operator permissions (e.g. GVC or A2 CofC certifications).

 

10. Client Responsibilities

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- Provide accurate information about the site and any known hazards.

- Ensure all pets, people, and obstructions are clear of the inspection area during the visit.

- Notify us of any changes to the booking or access arrangements.

 

11. Confidentiality and Privacy

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- Client data will be handled in accordance with our 

- We will not share footage or reports with third parties without your consent, unless legally required.

 

12. Complaints and Disputes

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- If you are dissatisfied, please contact us within 7 days of receiving your report.

- We will investigate complaints promptly and fairly.

- Any legal disputes shall be governed by the laws of England and Wales.

 

13. Amendments

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-We reserve the right to amend these Terms at any time.

-Updated versions will be published on our website.

 

14. Contact Us

 

For any queries, contact: [Insert Email] [Insert Phone Number] [Insert Website URL