Privacy policy 

Sussex Roof Surveys

- Privacy Policy Last updated: 24/06/2025

1. Who We Are

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Sussex Roof Surveys

Email: [Insert Contact Email]

Phone: [Insert Contact Number]

Website: [Insert Website URL]

We are the data controller for the purposes of this policy.

2. What Information We Collect

We may collect and process the following types of personal data:

- Contact Information: Name, address, phone number, email address

- Property Information: Location, type, and details of the site being inspected

- Payment Details: Billing address and transaction records (handled securely via payment processor)

- Technical Data: IP address, browser type, and site usage (when using our website)

- Visual Data: Drone-captured images or videos that may incidentally include identifiable persons or property

3. How We Use Your Information

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We use personal data for the following purposes:

- To provide our services and fulfill contractual obligations

- To schedule and manage survey appointments

- To issue invoices and receive payments

- To respond to enquiries, feedback, or complaints

- To comply with legal or regulatory obligations

- To improve our services and user experience We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

- Contractual necessity

- to perform the services you request

- Legal obligation

- for compliance with applicable laws

- Legitimate interests

- to run and improve our business

- Consent

- where you have explicitly agreed (e.g., marketing communications)

5. How Long We Keep Your Data

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We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including:

- Survey and client records: up to 6 years (for tax and legal compliance)

- Drone imagery: up to 12 months, unless required longer for insurance or evidential purposes

- Marketing data: until you opt out or withdraw consent

6. Who We Share Your Data With

We may share your data with trusted third parties, such as:

- IT and cloud storage providers (e.g., for hosting reports and images)

- Payment processors

- Legal or regulatory authorities (if required by law) All third parties are required to process your data in accordance with this policy and applicable laws.

7. Your Rights

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Under the UK GDPR, you have the right to:

- Access your personal data

- Correct or update inaccurate data

- Request erasure (the "right to be forgotten")

- Object to or restrict processing

- Data portability (transfer your data to another service provider)

- Withdraw consent at any time (for marketing or non-essential services)

- Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at [Insert Contact Email].

8. Security

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We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. All drone data is securely stored and encrypted where applicable.

9. Cookies and Website Use

Our website may use cookies to improve user experience and monitor website performance. You can control cookie preferences via your browser settings.

10. Changes to This Policy

We may update this policy from time to time. Any significant changes will be posted on our website and, where appropriate, notified to you directly.

11. Contact Us

If you have questions or concerns about how we handle your data, please contact